LibertySteelNewport APP is an application released by Liberty Steel Newport for their customers to interact with them.
The app is aimed at bridging the service gaps between the mill and the customers and to create better communication with each other. On the initial launch stage the app would be launched with limited features which will include the following features:
1.Secured Login and Signup
2.Links to visit and know more about the company Liberty steel Newport
3.Links to visit and read about the group GFG alliance
4.Links to the Brochure of Liberty Steel Newport
5.Contact us
Other important Menu driven functionalities of this APP:
6.Sending Business Inquiry
7.Communication ( Clients can receive push notifications on Various news and happenings in Liberty Steel Newport and Liberty house)
8.Feedback: (option to send claims with photo and voice message)
9.Track the status of their claim
Sending Business Inquiry:
When selecting the option “Business-enquiry” there would be a product catalogue window opened for the client. Here the client will be able to create an enquiry for the required product by identifying the full material configuration and quantity.
There also would be an option for additional requests entry (text entry field) on the enquiry creation window.
On enquiry completion there should be an option “Send”. After clicking it, the enquiry will be sent to LSN by email. In its turn manager will contact the client and discuss offline to negotiate and give an offer through mail outside the app. Each enquiry sent to the LSN should have an enquiry no. and are archived at the backend. The customer also can see their enquiries sent to LSN in their own page of app.After enquiry completion the client would see the list of all processed enquiries with numbers which are assigned at the moment of sending.
Communication:
The option is designed for the clients to receive news, press-releases, youtube video interviews, communication from chairman, congratulations, notifications related to operation of LSN. Such notifications from LSN to the clients should receive in form of letter, article, notification, congratulation (post-card format), Videos, photos etc. all in push notifications. Here LSN pushes (From LSN internal Content Manager System) info to the clients and they can only receive this info and read them. It is for information and promotion purpose.
Notifications are sent from the Administrator panel by Marketing department at LSN, authorized for client data entry.
This option is designed only for communication- from LSN to Client.
There also should be the option to cancel notification distribution (if required).
Feedback:
In this feature as the client clicks on it they will be redirected to a page where they can voice their feedback as complain or concern about any material damage or service related problems they may have encountered. The customer can describe the complain and put in the initial details of the claim including but not limited to quantity, price, date, nature of problem etc. There would be an option to attach a file to complaint (file is to contain picture/audio recording regarding the product under complaint). Option of taking picture should be there where the customer can directly take photos and it gets automatically attached.
Feedback Tracking:
All claims are routed through LSN’s newly developed system called CMS(complain management system) which has inbuilt mechanism to resolve a complain in 8D process in a fixed time. Each of the stages of the CMS are traceable through the APP giving a clear understanding to the customer regarding the progress of his complained materials. The customer will be able to track the progress on his claim from the APP directly which will be connected on a real time basis with the LSN internal CMS system.